Privacy Policy
Last Updated: 15 October 2026
1. Introduction
Reliable Plumbing Services (Licensed Plumber) (“we”, “us” or “our”) respects the privacy of individuals who contact us or use our website at https://sg-plumbing.sg/.
This Privacy Policy explains how we collect, use, disclose and manage personal data in connection with our plumbing services and website.
2. Personal Data We Collect
Depending on how you interact with us, we may collect:
- Your name and contact number
- Your email address, where provided
- Your service address, where necessary
- Details of your plumbing enquiry or service request
- Photographs and other information you voluntarily provide
- Website usage and technical information collected through analytics technologies
Please provide accurate and relevant information when submitting an enquiry.
3. How We Use Personal Data
We may collect, use and disclose personal data for purposes including:
- Responding to enquiries and communicating with customers
- Arranging appointments, quotations and plumbing services
- Carrying out requested plumbing work
- Maintaining relevant business and service records
- Operating, securing and improving our website
- Complying with applicable legal and regulatory requirements
We do not sell customers' personal data.
4. Disclosure and Service Providers
Where reasonably necessary for the purposes described above, personal data may be processed or disclosed through service providers supporting our website, email, communications, analytics or business operations.
These may include website hosting providers, Google services and WhatsApp.
Some service providers may process data outside Singapore. Where the Singapore Personal Data Protection Act 2012 (PDPA) applies, we will take steps required by applicable law in relation to such transfers.
We may also disclose personal data where required or permitted by law.
5. Website Analytics and Cookies
Our website uses Google Analytics 4 and Google Tag Manager to help us understand website traffic and interactions.
Cookies and similar technologies may collect technical information, including device details, browser information, pages visited and website interactions.
Where Google Ads tracking is enabled, additional technologies may be used to measure advertising performance.
You may manage or restrict cookies through your browser settings.
6. Email Communications
We use email services to send and receive communications relating to customer enquiries and plumbing services.
Our website uses an SMTP email service to send notifications from website enquiry forms to our designated business email account.
Email communications may be processed by our email service provider in accordance with its applicable terms and privacy practices.
7. Data Protection and Retention
We take reasonable steps to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal data for as long as reasonably necessary for legitimate business or legal purposes, and cease retention or remove identifying information when retention is no longer necessary under applicable law.
8. Access, Correction and Withdrawal of Consent
Subject to applicable legal requirements and exceptions, individuals may contact us to request access to or correction of their personal data.
Individuals may also withdraw consent where applicable, by giving reasonable notice.
Withdrawal of consent may affect our ability to respond to enquiries or provide services, and does not necessarily require deletion of records that may lawfully be retained.
We may request reasonable information to verify the identity and authority of a person making a request.
9. Third-Party Services and Links
Our website may contain links to third-party services, including WhatsApp and Google.
Third-party providers may have their own privacy policies and independent data-handling practices. We encourage users to review the applicable policies.
We remain responsible for our own obligations under applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technologies or applicable legal requirements.
The latest version will be made available on this page, together with its updated date.
11. Contact Us
For questions or requests relating to this Privacy Policy or personal data, please contact:
Reliable Plumbing Services (Licensed Plumber)
Email: kytechplumbing@gmail.com
Telephone: +65 9225 9356
Website: https://sg-plumbing.sg/
Reliable Plumbing Services (Licensed Plumber)
Professional plumbing services for homes and businesses, with reliable support for repairs, replacements and installations.
Plumbing Services
Contact Us
Blk 9 Little Rd, #05-01A, Singapore 536985
24-Hour Plumbing Support
Islandwide Service in Singapore
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